1. Introduction

Welcome to the DOUU. We are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our online store or use our services. By using our online store, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

2.1 Personal Information

• Contact Information: We may collect your name, email address, phone number, and shipping address when you create an account, place an order, or contact our customer service.

• Payment Information: To process payments for your purchases, we collect payment details such as credit card numbers, debit card numbers, or other payment methods. This information is collected by our trusted third - party payment processors and is subject to their own privacy policies.

• Account Information: When you create an account with us, we collect information such as your username and password. We also keep track of your order history, preferences, and wishlist items associated with your account.

2.2 Non - Personal Information

• Device and Usage Information: We collect information about the device you use to access our online store, including the type of device (e.g., smartphone, tablet, computer), operating system, browser type, and IP address. We also gather information about your interactions with our website, such as the pages you visit, the products you view, the time spent on each page, and the actions you take (e.g., adding items to the cart, making a purchase).

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3. How We Use Your Information

3.1 Order Processing and Fulfillment

We use your personal information to process and fulfill your orders. This includes verifying your payment information, shipping your products, and providing you with order updates and tracking information.

3.2 Customer Service

Your information helps us to respond to your inquiries, resolve issues, and provide you with the best possible customer service. We may use your contact information to communicate with you regarding your orders, promotions, or other important information related to our services.

3.3 Personalization and Marketing

We analyze the information we collect to understand your preferences and behavior. This allows us to personalize your shopping experience, recommend products that may interest you, and send you targeted marketing communications, such as newsletters and promotional offers. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions in the emails.

3.4 Website Improvement

The non - personal information we collect helps us to improve the functionality, performance, and user experience of our online store. We use this data to analyze trends, identify areas for improvement, and make informed decisions about website design and product offerings.

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4. How We Share Your Information

4.1 Third - Party Service Providers

We may share your personal information with trusted third - party service providers who assist us in operating our online store, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, regulation, or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or the safety of our customers or the public.

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5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry - standard security technologies and practices, such as encryption, firewalls, and access controls, to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

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6. Your Rights

6.1 Access and Correction

You have the right to access, review, and correct the personal information we hold about you. You can do this by logging into your account on our online store or by contacting our customer service.

6.2 Deletion and Withdrawal of Consent

You have the right to request the deletion of your personal information, subject to legal requirements. You can also withdraw your consent to our use of your information for marketing purposes at any time.

6.3 Opt - Out

As mentioned above, you can opt out of receiving marketing emails from us by following the unsubscribe instructions in the emails. You can also manage your privacy preferences in your account settings.

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7. Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons and local storage) to enhance your user experience, personalize content, and analyze website traffic. Cookies are small text files that are placed on your device when you visit our website. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our online store.

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8. Children's Privacy

Our online store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information in accordance with applicable laws.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of our online store after the updated Privacy Policy becomes effective indicates your acceptance of the changes.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at douucoffee@gmail.com. We will make every effort to respond to your inquiries in a timely and satisfactory manner.